Surrey Based IT Business Launches Bespoke BPM Solutions for UK Enterprises

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Dolphin IT Solutions Expands Managed IT Services Across Surrey and London With Custom BPM Offering

Guildford, United Kingdom – June 20, 2026 / Dolphin IT Solutions /

Dolphin IT Solutions, the Guildford-based technology firm, has formally launched a suite of bespoke business process management (BPM) solutions designed for UK enterprises with workforces of 200 or more employees. The expansion marks a deliberate move into custom workflow automation at scale, extending the company’s footprint across Surrey and into London to serve medium-sized organisations that require outsourced IT capabilities without compromising on operational control.

Structured BPM Offering Targets Mid-Market Enterprises

The newly launched BPM solutions are built around custom workflow automation, enabling organisations to replace manual, fragmented processes with integrated digital workflows tailored to their specific operational requirements. Unlike off-the-shelf software, the solutions are configured to each client’s existing infrastructure and business logic, reducing implementation friction and accelerating time to value.

Dolphin IT Solutions confirmed that the BPM offering is now available to enterprises operating across Surrey and the Greater London area, with a primary focus on companies carrying headcounts of 200 or more staff — a segment the firm identifies as underserved by both large enterprise vendors and smaller local IT providers.

“This launch is the result of 12 months of structured development work with pilot clients across the Surrey and London region,” said Andy Taylor, Director of Dolphin IT Solutions. “We are now able to deliver fully configured BPM environments within six weeks of onboarding, which is a timeline that directly addresses one of the most consistent friction points we hear from medium-sized businesses looking to automate their operations.”

Managed IT Services and HelpDesk Coverage Extended Across Surrey and London

Alongside the BPM launch, Dolphin IT Solutions has extended its managed IT services Surrey operations northward, formally expanding coverage into London. The managed services layer includes:

Microsoft 365 ecosystem management — licensing, configuration, security policy enforcement, and user lifecycle management

Azure and AWS backend support — cloud infrastructure monitoring, cost governance, and architecture advisory

IT HelpDesk services — tiered support desk covering end-user queries, incident response, and escalation management

Custom workflow automation — process mapping, automation build, and post-deployment optimisation

Proactive infrastructure monitoring — 24-hour system oversight with defined SLA response windows

The company positions this combination of services as an alternative to building in-house IT departments, a model that carries significant overhead for organisations in the 200-to-500 headcount range. By consolidating BPM delivery, cloud support, and day-to-day managed IT services under a single provider, Dolphin IT Solutions aims to reduce the vendor complexity that medium-sized enterprises typically encounter when scaling operations.

Microsoft 365 and Cloud Infrastructure at the Core of the Service Model

Microsoft 365 expertise sits at the centre of the Dolphin IT Solutions service architecture, with teams holding practical experience across Teams, SharePoint, Exchange Online, and Intune. This is complemented by backend cloud support spanning both Azure and AWS environments, giving clients flexibility in how their infrastructure is structured rather than requiring migration to a single cloud provider.

The IT support Guildford team, which operates from the company’s headquarters, handles both local on-site requirements and remote support engagements across the expanded geographic territory. For companies based outside Surrey, the HelpDesk and cloud management functions are delivered remotely, with on-site attendance scheduled for planned maintenance and project delivery phases.

Serving the 200-Plus Headcount Market

Dolphin IT Solutions has structured its service tiers specifically around the operational demands of medium-sized enterprises. Organisations in this category frequently carry IT requirements that exceed the capacity of a small internal team but do not yet justify the cost of a large enterprise IT department. The bespoke BPM solutions UK enterprises can now access through Dolphin IT Solutions are designed to fill that gap with configurable, scalable tooling rather than generic software packages.

Pricing structures and service agreements are tailored per engagement, with initial scoping consultations used to define scope, headcount coverage, and automation priorities before contracts are finalised. The company has confirmed that current pipeline includes engagements across the professional services, logistics, and financial services sectors.

About Dolphin IT Solutions

Dolphin IT Solutions is a technology services company headquartered in Guildford, Surrey. The company provides managed IT services, bespoke business process management solutions, Microsoft 365 ecosystem support, Azure and AWS cloud infrastructure management, and IT HelpDesk services to medium-sized enterprises across Surrey and London. Its primary client base consists of organisations with workforces of 200 or more employees seeking outsourced IT support and custom workflow automation.

Learn more at Dolphin IT Solutions